FAQs

What should I do if I forgot my account password?

If you forget your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password.
Do you offer discounts for bulk purchases?

Yes, we cater to small businesses, we offer discounts for bulk purchases. For more information on bulk order pricing, please contact our customer support team with your requirements.
What is your return policy?

We do not accept returns. However, if you receive a damaged product, we will promptly assist you. Please return the damaged product to us, and upon receipt, we will arrange for a replacement.
How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this number on our website or the courier's tracking portal to monitor the status of your delivery.
When will I receive my order?

Delivery times vary depending on the order type. For orders within India, delivery ranges from 4 to 7 business days from the date of order. For international orders, dispatch typically occurs within 1-2 business days, and delivery averages 8 to 12 business days.
What payment methods do you accept?

We accept payments via Visa, Mastercard, AMEX, Interact, and PayPal.
Can I customize my t-shirt design?

Yes, we offer customization options for bulk orders. Please contact our customer support team for more information on custom designs, minimum order quantities, and pricing.
How do I contact customer support?

For assistance or inquiries regarding products or services, you can reach our customer support through the following methods: Email: ghost24studio@gmail.com Social Media: Send us a direct message or comment on our page. Contact Form: Use the contact form on our customer support page.
What should I do if I receive the wrong item?

If you receive an incorrect item, please contact our customer support team immediately. We will provide instructions on how to return the wrong item and ensure the correct product is shipped to you promptly.
Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. I want this service, you should mention this during checkout and someone from our customer fullfillment will reachout to you.
What is your privacy policy?

We are committed to protecting your privacy. Please refer to our Privacy Policy page on our website for detailed information on how we collect, use, and protect your personal information.
What materials are used for your t-shirts?

Our t-shirts are made from high-quality materials, including 100% cotton and cotton-polyester blends, to ensure comfort and durability. Specific material information is available on each product page.
Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact our customer support team as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.